Contact Us

Need help? We're here.

Customer service is at the heart of everything we do. We strive to help you find the music you need and deliver it fast. We're serious about service. How serious? We answer over a quarter of a million calls a year in five seconds or less and are here five days a week. When you need help, we're here.

PHONE

1-800-345-6296

FAX

1-800-260-1482

EMAIL

General Mailbox: Order Inquiries: Billing Questions:

Hours Payment Address

CUSTOMER SERVICE HOURS

Monday - Friday 9:00am - 6:00pm ET

Holiday Closings

2023

Good Friday: Friday, April 7 (open until 5pm ET)

Memorial Day: Monday, May 29 (closed all day)

Independence Day: Tuesday, July 4 (closed all day)

PAYMENT

We offer four ways to pay your account balance:

Pay by Credit Card

Log into your account on jwpepper.com and select "Make a Payment" from your account menu. Then, select "credit card payment" and enter your card details.

Pay by Check

Make your check out to J.W. Pepper and provide your account number and invoice numbers you are paying. Mail checks (in USD) to:

J.W. Pepper

P.O. Box 786212

Philadelphia, PA 19178-6212

Pay by ACH/Wire

Send ACH or wire payment to the address below. Please send ACH or wire payments in Corporate Trade Exchange (CTX/ACH) format and provide your account number and invoice numbers you are paying.

Wells Fargo Bank, N.A.

420 Montgomery Street, San Francisco, CA 94104

Account #: 4088258934

Routing #: 121000248

SWIFT Code (wire only): WFBIUS6S

Pay by Electronic Check

Log into your account on jwpepper.com and select "Make a Payment" from your account menu. Then, select "Pay by Electronic Check" and enter your bank account details.

Returns Address:

East Coast Distribution Center Georgia Distribution
9053 Riverside Parkway
Lithia Springs, GA 30122-3838

West Coast Distribution Center Salt Lake City Distribution
1743 South 5500 West
Salt Lake City, UT 84104

Headquarters:

J.W. Pepper & Son, Inc. 191 Sheree Blvd
Exton, PA 19341
Phone (610) 648-0500